Security Policy

Security & Fraud Protection Policy

At The Quality Gold Jewellery Company Limited trading as GoldJewellery.ie, we take the security of your personal information, payment details, and orders extremely seriously. We are committed to providing a safe and secure shopping experience for all of our customers.

Website & Data Security

  • Our website is protected by an SSL certificate, ensuring that all data transmitted between your browser and our servers is encrypted.

  • We comply with the General Data Protection Regulation (GDPR) and Irish Data Protection legislation. Your personal details are handled strictly in accordance with our Privacy Policy.

  • We use industry-standard firewalls, malware detection, and security monitoring to protect our systems from unauthorised access.

Payment Security

  • Payments are processed through trusted third-party providers such as Stripe, PayPal, or Klarna, all of whom are PCI DSS compliant.

  • We never store your full payment card details on our servers.

  • All transactions are encrypted and protected by secure authentication measures.

Fraud Prevention

Due to the high value of jewellery, orders may be subject to additional verification checks. This may include:

  • Confirmation of billing and shipping addresses.

  • Identity verification for high-value purchases.

  • Contacting you directly before dispatch if we detect unusual activity.

We reserve the right to cancel or refund any order where fraudulent activity is suspected or where we cannot verify the order details.

Delivery Security

  • All orders are shipped via secure tracked delivery services, and higher-value orders may require a signature on delivery.

  • Parcels are fully insured in transit until they are delivered to the address you provided.

  • Once an item is signed for or confirmed as delivered, responsibility for the goods passes to you.

Customer Responsibilities

To help us protect you:

  • Please ensure that your account details and passwords are kept confidential.

  • Always use a secure payment method.

  • Contact us immediately at info@goldjewellery.ie if you notice any suspicious activity on your account or believe your payment details have been compromised.

GoldJewellery.ie is committed to maintaining the highest levels of trust and security. By shopping with us, you can be confident that your information, payment, and jewellery purchases are safe and protected.